Shipping & Delivery Policy

At Jewel Honey, we are committed to delivering your favorite honey products to your doorstep in a timely and reliable manner. This Shipping & Delivery Policy outlines the timelines, process, and terms related to the shipment of orders placed through our website, jewelhoney.in.

1. Order Processing

• Processing Time: All orders are processed and prepared for shipment within 0–7 business days from the date of purchase.

• You will receive an order confirmation email as soon as your purchase is complete. Once the order is dispatched, we will send a shipping confirmation along with tracking details (if applicable).

2. Shipping Methods & Timeframes

• We use trusted courier and postal partners to ensure your order arrives safely.

• Estimated Delivery Time: Typically 2–10 business days from the date of dispatch, depending on your location.

• Delivery Areas: We currently ship across India. If you’re located in a remote or non-serviceable area, we will notify you and discuss alternative arrangements or a refund.

3. Shipping Charges

• Standard Shipping: Shipping charges (if applicable) will be calculated and displayed at checkout before you complete your order.

• Occasionally, we may offer free shipping on promotional campaigns or minimum order thresholds, which will be clearly communicated on the website.

4. Delays & Exceptions

While we make every effort to deliver your orders promptly, delivery times may be affected by:

• Unforeseen weather or natural events

• Public holidays or lockdowns

• Courier company delays

In such cases, we will keep you informed and ensure your order reaches you as quickly as possible.

5. Damaged or Lost Packages

If your order arrives damaged, tampered with, or is lost in transit:

• Please contact us within 24 hours of receiving (or not receiving) the package

• Provide your Order ID and, if applicable, supporting images of the damaged parcel

We will assess the issue and take the necessary steps, which may include a replacement or a refund.

6. Contact for Support

If you have any questions regarding your order, delivery status, or shipping-related issues, please reach out:

• 📧 Email: jewelhoneyindia@gmail.com

• 📞 Phone/WhatsApp: 9495302853

We are happy to help and ensure you receive your Jewel Honey order without a hitch!